Smarter Staffing Through Real Time Data and KPIs
Crown operates as a lean, efficient, and effective organization. With intentionally designed net margins to benefit our clients, we prioritize operational excellence to pass on savings. Our strategy focuses on maintaining low costs and optimizing efficiency.
We use a comprehensive set of Key Performance Indicators (KPIs) to track and improve our contingent labor services. Dashboards shared with clients provide real-time insight into both operational performance and workforce quality:
Turnover:
We closely monitor turnover to reduce costs and improve retention. We track headcount, hires, terminations, reasons for separation, and average tenure to identify trends. Our dashboards help us quickly detect anomalies and plan timely follow-ups.
Recruitment Performance:
As a learning organization, Crown continually refines its recruiting strategies to eliminate bottlenecks and improve the experience for clients and candidates. We track open positions, time-to-fill, cost-per-hire, and application flow.
Client Satisfaction:
We prioritize lasting partnerships and client satisfaction. Our relationship-based approach includes regular meetings and calls to gather feedback and continuously improve. We track client retention, evaluate our teams based on client input, and monitor time-to-fill and employee retention.
Satisfaction & Engagement Feedback:
Crown stands out by helping people build careers—not just find jobs—resulting in a loyal and productive workforce. We measure success through retention rates, floor check-ins, satisfaction surveys, and feedback from employees and clients. Employees know who to go to for support, and that availability is reflected in our metrics.
Operational Metrics:
To ensure workforce effectiveness, Crown monitors attendance, total hours worked, overtime, and the percentage of staff on TAFW (Time Away From Work). These metrics offer clients real-time labor insights to plan production and align staffing. We also monitor labor costs to ensure budget alignment and uncover efficiency opportunities.
HR & Compliance Metrics:
Crown tracks HR metrics like processing times for onboarding, direct deposit changes, wage updates, and terminations to ensure prompt, compliant service. We review payroll for accuracy, noting discrepancies, root causes, and pay fluctuations. We also monitor DEI representation and track safety incident rates and follow-ups to maintain a compliant, safe environment.